WEBINAR:

The path to customer success mastery: Advanced strategies and tactics

View on-demand now!

Join Peter Armaly, co-author of the newly released book, Mastering Customer Success: Discover tactics to decrease churn and expand revenue, as he delves into the advanced strategies that set top-performing CS professionals apart. 

This session will explore the core components of excelling in CS, from strategy creation to playbook development, and the critical skills needed to navigate the evolving business landscape. Gain actionable insights and learn how to enhance your customer engagements despite external challenges. 

Key takeaways:

• Learn essential strategies and tactics employed by those who master customer success
• Discover ways CSMs can hold other accountable for the activities they are assigned
• Gain techniques for how to have sessions with your manager in which you do the coaching of them