2024 CSM Appreciation Week Tune-Up Sessions for CSMs
May 7th & May 9th, 2:00 - 2:30 PM EDT
Hey, CSMs! Celebrate CSM Appreciation Week and tune up your skills with us the week of May 6th.
We're offering TWO 20-minute mini-webinars, with customer success coach Ryan Johansen, to build your essential skills.
Register once; get access to both!
Session 1: How to hit all your accounts with value, regularly
Tuesday, May 7, 2:00 - 2:30 PM EST
If you're tired of hearing "add value" and "be proactive", with zero help on exactly HOW to do that, don't miss this session.
Ryan will share the playbooks that helped his company reduce churn by 33% without adding headcount. We'll provide step-by-step instructions on how to run your book of business effectively, whether you have 20 customers or 200.
View on-demand recording here!
Session 2: The slump prevention playbook: How to bounce back from setbacks in customer success
Thursday, May 9, 2:00 - 2:30 PM EST
As a CSM, you deal with a lot of things that can wear you down: churn, escalations, and demanding customers. It's also easy to make things worse by unknowingly putting yourself in a negative state.
This session provides clear steps for managing negativity, setbacks, and adversity, and how to stop taking your work home on the bad days.
