Convincing your CEO to invest MORE in Customer Success

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As we look to the new year quickly approaching, it's time for Customer Success leaders to stop watering down their budgetary needs and holding on hope for their CEO's approval. 

In the face of inflation and the possibility of a recession, while it may sound counter-intuitive to invest more in Customer Success, the cost of not acting now is much higher. 

Join this session with Jeff Heckler as he shares how to win budget for your Customer Success team to help insulate your customer revenue streams. 

Key takeaways:

  • Funding new Customer Success initiatives
  • Justifying budget requests for your team
  • Building a bonus structure for CS Ops
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