How to Conduct Customer Exit Interviews & Use What You Learn to Fight Churn

On-Demand Now!

It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights.

In this session, we’ll cover: 

  • How to conduct killer customer exit interviews 
  • Expert ways to dig deep and discover the most valuable information from exiting customers 
  • How to take that valuable data and use it to prevent other customers from leaving 
Anita Toth thought leadership lower