CS professionals are experts at managing customer journeys, but rarely apply the same discipline to their own careers. This session introduces the Career Lifecycle framework, a way to think about your career as a series of stages rather than a linear ladder, each stage with its own signals and skills, just like the customer journeys you manage every day.

Ashley Stamps-Lafont, Executive Coach, CS Strategist, and founder of The Success Rx, will walk through four stages of your career: Onboarding, Advocacy, Expansion, and Transition. She spent the last decade building global post-sales teams across startups and unicorns, and leaders trust her to help them own their next step. You'll leave with practical signs to watch for and tactics to build the agency that many CS leaders realize, often too late, they already have.

What you'll take away:

• A gut-check on where you stand right now: onboarding, expanding, or deciding whether it's time to move on
• How to catch a bad fit early and earn trust fast in a new role
• The signs it's time to advocate for more scope, title, or comp, and the data to make the case
• How to read and get ahead of risk before it hits you

Our Speaker: