Most customer success managers work hard. The best ones work smart and drive results that few others can touch. What makes the top 1% different? It's not luck, and it's not just personality. It's how they think, plan, and act. 

Join Ryan Johansen, a CS leader who has helped teams boost NRR, reduce churn, and fast-track their careers, as he breaks down the five habits that consistently show up in elite performers. You'll get a practical, no-fluff look at what top CSMs do differently and how you can apply it immediately in your own work. 

If you want to stop being reactive and start operating like a strategic partner, this session is your blueprint. 

Key takeaways:

• What do the top 1% CSMs focus on that most other miss

• How to drive customer outcomes, not just manage relationships

• Simple frameworks to become more proactive, influential, and effective

• How to level up your CS career by thinking like a revenue leader

Who should attend:

• CSMs who want to stand out an drive bigger results

• CS leaders building high-performing teams

• Anyone ready to move from customer support to strategic partnerships

   

Our Speaker: