When CS has more strategic, open-ended customer conversations, customers talk 75% of the time, giving rich context on their priorities, challenges and desired outcomes.

But that takes time and resources!

So how do you scale the kind of strategic customer conversations that drive retention, expansion, and innovation, without scaling headcount?

In this provocative and practical session, customer discovery expert Bob London explores how AI agents are transforming customer success by enabling thousands of open-ended, empathetic, insight-generating conversations...at scale.  

Key takeaways:

• Highlights from interviews with 22 CS leaders on their comfort level using agentic AI to have strategic customer feedback conversations

• How AI yields higher-value, strategic customer insights 10x faster

• How deeper customer conversations fuel vastly more actionable AI outputs

Our Speaker: