The role of the customer success leader is evolving—those who understand customer economics, revenue impact, and AI-driven efficiency will be the ones driving strategic influence at the executive level. 

In this session, we'll explore how CS leaders can step into business leadership, master C-suite conversations, and leverage AI to scale smarter—without losing the human touch.

Key takeaways:

• Stepping into business leadership- How to shift from CS management to executive-level impact, aligning CS with corporate financial goals.

• Mastering C-suite influence- First team leadership, speaking the language of business, framing CS as a growth engine, and positioning yourself as a strategic leader.
• Scaling with AI & automation- How AI can optimize efficiency, freeing up CS leaders to focus on high-value strategy and business transformation.

Our Speaker: