ChurnZero is a real-time Customer Success platform that helps subscription businesses…
- Fight churn- Expand current accounts
- Increase product adoption
- Optimize the customer experience
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Appealie Award Winner
The Appealie Awards celebrate innovative SaaS applications that excite, delight and get the job done. Other winners include Slack, Intercom, Zendesk, Xero, Lever, Docusign and Asana.
Ranked #1 on Capterra
Capterra is a digital marketplace for business software with validated user reviews and independent research across hundreds of categories. Capterra is a Gartner (NYSE: IT) company, a leading research and advisory company.
G2 Crowd Leader
G2 Crowd is a review platform that has more than 170,000 independent and authenticated user reviews of business solutions.
CODiE Winner
ChurnZero, a real-time Customer Success software has been named the best Customer Success Management Solution of 2018 as part of the annual SIIA CODiE Awards.
Real-Time Alerts
From right inside your service and in real-time, know how your customers are engaged.
Customer Health Scores
Our big data engine means you have analytics to manage your customer base as well as anticipate success or failing health for individual customers.
Customer Segmentation
Our powerful segmentation and targeting give you the ability to marshal your efforts towards the right customer sets and user personas.
Next-Gen Communication
Don't be stuck with only the phone or email for customer communications. Eliminate the friction in your customer communications by connecting with them when they are most engaged: when they are inside your app.
Advanced Automation
Automate tasks and communications based on customers' engagement metrics. Reps can use their newfound time to service the right customers and still make ALL their customers feel valued.
Customer Journeys
Track your accounts progress in real-time as they move through customer journeys, such as on-boarding, expansion and advocacy.
Net Promoter Score
Our NPS surveys thru email and in-app provide one easy-to-obtain insight into customer health.
Testimonials
Hear from our customers who have implemented ChurnZero and learn how they have seen success utilizing our platform. View Case Studies Here.
Denny Morrison - Director of Operations, SceneDoc
"Don’t wait for your customer base to get unruly and find yourself scrambling before you implement a Customer Success solution.”
Pete Pietro - Customer Success Manager, HomeActions
"If you are serious about reducing churn or learning what your customers are really doing, invest in ChurnZero.”
Steve Shannon - SVP of Sales and Marketing, Critical Mention
"We combined old fashioned process and discipline with analytics and automation to improve our retention 5%."
Your Definitive Guide to Fighting Customer Churn
Download our churn monster playbook today to find out how to fight customer churn.
