Lessons learned from a big a$$ book shift 

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Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals - and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with ChurnZero's CX team, fresh from re-segmenting their entire customer base to enhance and scale their engagement and deliver a best-in-class customer experience. 

Key takeaways:

  • Customer segmentation approaches
  • CSM assignment methodology
  • Project management and roll out plans
  • Feedback and data analysis 

P.S. This was one of our most popular sessions from BIG RYG 2022, so we wanted to open up this content to a broader audience for those who were not able to attend. Now's your chance to catch this not-to-miss session! 

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