Understanding the Real Impact of Retention and Customer Success Best Practices

Did you know: For every 1% increase in revenue retention, a SaaS company’s value increases by 12% after five years? Clearly churn has a big impact on a SaaS business.

To better understand that impact and hear ways to improve retention, we invited you to view our webinar led by Rob Belcher, Managing Director at SaaS Capital and You Mon Tsang, CEO & Founder of ChurnZero. We shared benchmarking data from SaaS Capital’s eighth annual survey of private B2B SaaS companies and hear customer success best practices from ChurnZero.

View this webinar to learn:

• How your company ranks in terms of net and gross churn compared to companies with similar ACV’s and ARR
• How to measure the impact of churn on your company
• How to structure and compensate a CS team
• How to develop a Health Score and key customer events to track