Introducing a new series: ChurnZero Champion Chat
Real customers. Real stories. No pitch.

The ChurnZero Champion Chat is a short conversation with a customer who championed change at their company.

Our first story: How Vbrick uses AI as a force multiplier for a lean CS team

Enterprise customers expect a proactive, informed partner no matter how big your team is. John Beltrane, Director of Customer Success at Vbrick, will share how his lean team put agentic AI to work to meet that bar, and why the CSM stays firmly in charge. Bring your questions for the live Q&A that follows.

Key takeaways

• How AI makes outreach faster and more personal by assembling account context before every touchpoint
• How AI surfaces unbiased critical signals across every account, so attention goes where it’s needed, not just to the loudest customers
• Why AI works best as the copilot with the CSM as the pilot, and the human craft it will never touch
• Practical lessons for lean CS teams getting started

A short live Q&A follows John’s presentation.

Meet Your Speaker