IMPACT WEBINAR:

Automation for High-Touch Customers

Tuesday, April 20th at 1PM ET

As customer success professionals, it's  natural to have the desire to always be present and available for customer face-time. For this reason, the word "automation" has become taboo for high-touch customer success teams today. However, some of the most successful CS teams are utilizing automation to improve their day-to-day as well as the overall customer experience.

In this webinar, learn how to:

• Leverage automated alerts and task-based workflows to encourage CS attention at the right time for the right reason
• Automate task creation at specific areas in the overall customer journey to standardize processes and provide a clean, consistent experience
• Increase team agility when customer delays occur or execution doesn't go according to plan

This webinar will be recorded and emailed to those who are registered within 24 hours of the event.