--- title: A Day in the Life of a CSM Using ChurnZero description: On-Demand Webinar - A Day in the Life of a CSM Using ChurnZero --- [![Churnzero Customer Success Software](https://info.churnzero.com/hs-fs/hubfs/ChurnZero_October2019%20Theme/img/churnzero.png?width=765&height=108&name=churnzero.png "Churnzero Customer Success Software")](https://churnzero.net/) - [Product](https://churnzero.net/churnzero-product-page/) - [Product](https://churnzero.net/churnzero-product-page/) - [Integrations](https://churnzero.net/churnzero-integrations/) - Solutions - [Customer Insights](https://churnzero.net/customer-insights-solutions-2/) - [Onboarding](https://churnzero.net/solutions-onboarding/) - [Product Adoption](https://churnzero.net/product-adoption-solutions/) - [Renewal / Expansion](https://churnzero.net/renewal-expansion-solutions/) - [Resources](https://churnzero.net/resources/) - [Resources](https://churnzero.net/resources/) - [Events](https://churnzero.net/customer-success-events/) - [Customers](https://churnzero.net/customers/) - [GET A LIVE DEMO](https://churnzero.net/live-demo-of-churnzero/) ## Webinar: A Day in the Life of a CSM Using ChurnZero Moving away from Customer Support and into Customer Success often brings up a number of different questions. How is Customer Support different than Customer Success? How do your Customer Success Manager’s prioritize their day? How can you most effectively manage the day-to-day without getting off track? This webinar will focus on helping you to guide your Customer Success team to more easily lead, prioritize, and manage their book of business in a standardized, scalable manner. You'll also see a brief demonstration of how ChurnZero’s Customer Success platform allows you to gain real-time visibility of your team and customers. ChurnZero is one tool that allows you to effectively manage your customer journey through onboarding, renewal and expansion. Key Takeaways: • Learn how to prioritize your day to maximize account coverage: high risk or low engagement customers • Learn how to prep for internal and customer meetings quickly • Identify key internal and external dashboards and metrics to share with various stakeholders Presenter: Bora Lee, Customer Success Manager, ChurnZero ### View On-Demand ![Churnzero](https://info.churnzero.com/hubfs/ChurnZero_October2019%20Theme/img/Footer%20churnzero.png) - [hello@churnzero.net](mailto:hello@churnzero.net) - blank - platform - [Product](https://churnzero.net/churnzero-product-page/) - [Integrations](https://churnzero.net/churnzero-integrations/) - [ChurnZero Status](https://status.churnzero.net/) - [ChurnZero Support](https://support.churnzero.net/hc/en-us) - [Request a Demo](https://churnzero.net/live-demo-of-churnzero/) - Company - [About Us](https://churnzero.net/about/) - [Press Kit](https://churnzero.net/press-kit/) - [Privacy Policy](https://churnzero.net/privacy-policy/) - [Terms of Use](https://churnzero.net/terms-of-use/) - resources - [Blog](https://churnzero.net/blog/) - [Resources](https://churnzero.net/resources/) - [Events](https://churnzero.net/customer-success-events/) - [Churn Monster Playbook](https://churnzero.net/customer-churn/) - [Subscribe to Newsletter](https://info.churnzero.net/fighting-churn-newsletter-signup) ![Awards](https://info.churnzero.com/hubfs/ChurnZero_October2019%20Theme/img/awards.png) © 2020 ChurnZero, Inc. All rights reserved - - - -